Adjustment of grievance

COAVIS ('www.coavis.com') complies with the Personal Information Protection Act and protects users' personal information and rights, and has established the following policy to smoothly handle complaints related to personal information.
COAVIS will notify any revisions to this policy through website notices or individual notifications.
1. Items of Personal Information Collected and Collection Method
The company collects the following minimum personal information for smooth customer consultation and service provision.
- Required: Name, Email, Phone number, Service usage records, Access logs, Cookies, IP address
- Optional: None
- Collection Method: Collected via grievance report submission on the website and sent to the administrator email

2. Purpose of Collection and Use
COAVIS processes personal information for the following purposes. The information will not be used for other purposes without prior consent.
- Complaint handling: Identity verification, confirmation of complaint details, contact for investigation, and notification of results

3. Sharing and Provision of Personal Information
The company uses personal information only within the stated purpose and does not disclose it externally without consent, except in the following cases:
- When prior consent is obtained
- When required by law or for investigation by legal authorities

4. Outsourcing
The company does not outsource personal information processing without user consent.

5. Retention Period
Personal information is destroyed without delay once the purpose is achieved, unless required to be retained by law.

6. Destruction Procedure and Method
- Procedure: Stored separately after purpose is achieved and retained for a period according to internal policy or law
- Method: Paper documents are shredded or incinerated, electronic files are permanently deleted

7. Security Measures
Only authorized personnel handle personal information, and regular training is conducted.

8. Personal Information Manager
Name: Dongheon Mo
Position: Head of Management Planning
Contact: +82-44-861-6232

9. Reporting and Consultation
- Personal Information Infringement Center (www.118.or.kr / 118)
- Supreme Prosecutors' Office Cyber Crime (www.spo.go.kr)
- National Police Agency Cyber Bureau (182)

10. Notice of Changes
Any changes will be announced at least 7 days in advance (30 days for major changes).

- Announcement Date: March 31, 2021
- Effective Date: March 31, 2021

I agree to the Privacy Policy.